Refund Policy for Ghibli Art Generator

Effective Date: April 21, 2025

Introduction

At NEWHORIZONTECH LTD (Company Number: 16188421), we strive to ensure your satisfaction with Ghibli Art Generator, our AI-powered tool for transforming photos into Studio Ghibli-style artwork. This Refund Policy outlines the conditions under which you may request a refund for purchases made at ghibliart.co.

Refund Eligibility

We offer refunds under the following circumstances:

1. Unused Credits:

   • If you purchase transformation credits and have not used them, you may request a refund within 7 days of purchase.
   • Partially used credit packages are not eligible for refunds.

2. Subscription Plans:

   • If you subscribe to a monthly or annual plan, you may request a refund within 7 days of the initial subscription payment, provided no transformations have been performed.
   • Refunds for renewals are not available unless required by law.

3. Technical Issues:

   • If you experience a technical issue (e.g., inability to access the service or failed transformations) that we cannot resolve within a reasonable timeframe, you may be eligible for a full or partial refund.

4. Legal Requirements:

   • Refunds will be issued if required by applicable consumer protection laws in your jurisdiction (e.g., EU/UK 14-day cooling-off period for digital services, where applicable).

Non-Refundable Purchases

The following are not eligible for refunds:

• Credits or subscriptions used to perform transformations.
• Purchases made more than 7 days ago.
• Promotional or discounted credits.
• Credits that have expired per your plan’s terms.

Refund Process

To request a refund:

1. Contact us at [email protected] with:
   • Your account email.
   • Order details (e.g., transaction ID from Paddle).
   • Reason for the refund request.
2. We will review your request within 5 business days and notify you of the outcome.
3. Approved refunds will be processed via Paddle to your original payment method within 10 business days.

Contact Us

For questions about this Refund Policy or refund requests, contact:

NEWHORIZONTECH LTD
Company Number: 16188421
Email: [email protected]
Address: [71-75 Shelton Street,Covent Garden,London,UNITED KINGDOM]

Governing Law

This Refund Policy is governed by the laws of England and Wales, in accordance with applicable consumer protection regulations.

Thank you for choosing Ghibli Art Generator. We appreciate your trust in our services!